The short version
Use the website. Don't try to break it. If you hire us, we'll build what we agreed to in the proposal. You own the result. Either of us can stop at any time, with the only money changing hands being for work already done.
1 · Who these terms apply to
These terms apply to anyone visiting heyone.ai or engaging HeyOne AI for services. By using the site or signing a service proposal, you accept them. If you don't accept them, please don't use the site or hire us.
2 · The website
The site is provided as-is. Content here is informational. The binding terms of any engagement live in your written proposal. We may update the site at any time.
You agree not to:
- Probe, scan, or attack the site or its hosting.
- Scrape it at volume (one polite crawl is fine; spamming is not).
- Use any HeyOne AI brand element to imply a relationship you don't have.
3 · Engagements, what we agree to
Every engagement is governed by a written proposal that includes:
- What we're building (scope).
- When (timeline).
- Commercial scope and milestones.
- What we need from you to do our part.
If the proposal and these terms ever conflict, the proposal wins.
4 · Payment
Milestones, invoicing, and transfer method are defined in the signed proposal or order form. We do not publish engagement commercials on the website.
Late-invoice terms, if any, are defined in the signed proposal.
5 · Your stuff stays yours
This is important:
- Your data is yours. Always. We never claim rights to it.
- Your API keys are yours. You sign up with the AI provider directly. We do not act as a reseller or middleman.
- The agent we build for you (prompts, configurations, integration glue) is licensed to you on a perpetual, irrevocable, royalty-free basis. You can modify it, run it, copy it for your own use, and keep using it after our engagement ends.
6 · Our stuff stays ours
We retain rights to our own:
- Internal frameworks and tooling we use to build agents efficiently.
- Generic prompt patterns, evaluation harnesses, and process docs.
- The HeyOne AI brand, this website's content and design.
If we use any of our generic tools inside your delivery, you get an unlimited licence to use it as part of your agent. You just can't repackage and resell our framework as your own.
7 · Confidentiality
We treat anything non-public you share with us as confidential, by default. No NDA needed for the first conversation. We'll sign your standard NDA for engagements where you'd like one. We won't share customer names without explicit permission.
8 · The Support care layer
Support terms are defined in the signed proposal or order form. The public support page describes capability and SLA posture; commercials are private to the engagement.
9 · Warranty & what AI can't promise
We use professional care. We don't guarantee that an AI agent will produce a particular outcome, language models are probabilistic, and any agent will occasionally be wrong. We'll work with you to set up review gates, fallbacks, and monitoring so wrong answers get caught before they cause damage.
The Support care layer covers tuning when drift happens. Without Support, we'll still fix material defects in our build for 30 days after delivery.
10 · Limit of liability
Our liability for any claim arising from an engagement is capped at the commercials paid for that engagement. We're not liable for indirect, consequential, or speculative losses (e.g. "we missed a sale because the agent was wrong"). This is standard, talk to us if you need a different shape for your industry.
11 · Walking away
Either of us can end an engagement at any time, with reasonable notice. If you end it: pay for work delivered up to that point, and the agent (in whatever state) is yours. If we end it: handle any prepayment as defined in the signed proposal, and we walk you to a finishing partner if you'd like one.
12 · Disputes
If something goes wrong, we'll try to talk it out, both of us. If that fails, disputes are governed by the laws of India and subject to courts in the city where HeyOne AI is registered. We strongly prefer not to get here. We never have.
13 · Law & compliance
These terms are governed by Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 with its 2025 Rules. Electronic acceptance counts: a proposal accepted over email is as binding as ink. How we handle personal data, in India and abroad (GDPR and friends), is set out in the Privacy Policy, which forms part of these terms.
If you engage us from outside India, these terms still apply, and any consumer protections of your home country that cannot be waived stay yours.
14 · Changes
We can update these terms. If the change is material and affects an active engagement, we'll email you first. For just-website-visitors, the "Last updated" date moves and the new version applies prospectively.
15 · Contact
Write to us through the contact form for anything legal or commercial. A human reads it.